When I setup G Suite SAML SSO for JIRA Service Desk, what type of users are created?

Question

My preference would be to have users added into JIRA Service Desk as portal only users in JIRA, but I'm not finding anything that specifies this.

I'm new to this product, so if additional information is needed, please let me know.

Thank you.

Lynn

Shannon S · Answer

You're welcome Lynn.

If you have any doubts or questions at all please let me know and I'll be happy to help.

Kind Regards,
Shannon

Lynn Shriver · Answer

Thank you.  I will be making this change later today.

Shannon S · Answer

Hi Lynn,

Understood! It's the same process. You want to follow the link that I sent you to Application Access and you need to make sure that by default the applications are unchecked, or else it will automatically give your users a license.

You will also want to make sure your Portal Only Users group is not set to have access to those applications by default because it will also take up a license.

Lastly, in the Service Desk Project, you can allow anyone with an account to access the portal and send requests, so this would include any of these Google users that were added without licenses. See Set up customer permissions:

Who can send requests?

Each project has two options for who can send requests to the service desk. By default, only customers your team adds to the project can send requests. The second option is less restrictive, and changes depending on how your Jira admin sets the global customer