Every time I attempt to create an issue in Zendesk, I get the error: {"errorMessages":[],"errors":{"reporter":"Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown."}} I have given the Zendesk for JIRA user every permission I can. When I use the Permission Helper for: * User: Zendesk for JIRA * Issue: Any issue * Permission: Modify Reporter Everything checks out as green. Same for permissions Administer Projects, Create Issues, Edit Issues, Assign Issues, etc. Everything I have read so far is that this is caused by a permissions problem, but I don't know which permission I need to be altering if Modify Reporter is checking out.

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Cannot create a Jira OnDemand issue via Zendesk

Markus Nordvik

Every time I attempt to create an issue in Zendesk, I get the error:

{"errorMessages":[],"errors":{"reporter":"Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown."}}

I have given the Zendesk for JIRA user every permission I can. When I use the Permission Helper for:

User: Zendesk for JIRA
Issue: Any issue
Permission: Modify Reporter

Everything checks out as green. Same for permissions Administer Projects, Create Issues, Edit Issues, Assign Issues, etc.

Everything I have read so far is that this is caused by a permissions problem, but I don't know which permission I need to be altering if Modify Reporter is checking out.

Accepted answers

Bruno Rosa

Markus, is the Reporter field on the "Create Issue" screen at all (on JIRA's side)? Please bear in mind that the REST API respects the way JIRA works on the front-end, so if users can't do something in the UI, REST won't let them either.

All comments

Bruno Rosa

Markus Nordvik

Hi Bruno - that was it. I really appreciate the response.

Anton77

Hello! I have the exact same problem.

On our "create issue" screen, however, the reporter field is present.

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Anton

Enzo Iwata

Did you check if in permissions scheme the "atlassian-addons-project-access" is granted to "Modify Reporter"?

Farhan Ghani

worked for me too, thank you

francis

Hi Markus,

Next to the DIY approach (which is kind of fun to do), you can consider one of the issue synchronisation solutions - check query here?

One of these apps - Exalate - allows synchronizing between Jira and Zendesk (but also Jira, Github, ServiceNow, HP QC and more to come). It provides a number of capabilities such as

Multiple bidirectional connections
You can link a single Zendesk instance with multiple other instances (Jira (all deployment models), ServiceNow, Github, ... and more to come), or link a single Jira with multiple Zendesk instances (or any permutation you can imagine)
Completeness
Whenever you exalate an issue to Jira, you can send over the complete ticket history (all comments, descriptions ...). And comments are copied over as if they have been created locally. Status synchronisation is possible also on Jira Server
No dependencies between the different instances
The target project is selected on the Jira side. Whenever you need to make a change in your Jira configuration - you can do it without affecting the synchronisation agreements.

Let us know if you would like to see it in action - we're here to demo the capabilities of Exalate and to discuss your requirements - just select a convenient timeslot here

Psst - Obviously I'm with the exalate team :-)

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