Status variants

Henrik Melvold

I got a status called "On hold" in my workflow. But I would like to have some kind of sub-status like

"On hold" -> "Waiting on 3rd party"

"On hold" -> "More information required"

I know I can create separate statuses for these two, but I like to hold the number of statuses to a minimum. Is this possible "out of the box", or do I have to create new fields for this?

Nic Brough -Adaptavist-

A status is a status, they don't have levels. As you suspect, you'll need to have two status or use a secondary field (which you should probably blank out as the issue leaves On-Hold)