Reactivate inactive users!?

Question

Something really has gone really wrong with our Jira cloud setup,. All the users have become inactive. When I got to user management the inactive users do NOT appear despite them appearing as inactive in all the projects and tickets.

We don't know what has caused this we believe this might have been to an update that Atlassian has recently made.

Please help!

Saad Abbas · Answer

Thanks Susan, I've just done that via the link you have provided.

Saad

Susan Hauth _Jira Queen_ · Answer

Hi Saad,

I think you should maybe raise a Support Issue with Atlassian Cloud.

This doesn't sound right.

https://support.atlassian.com/cloud/

Susan