nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Service Desk Automation Fails with Custom Field

Jackson Farnsworth

I'm using JIRA SD automation to transition a linked issue based on previous status. The custom field I've created does show the correct value for previous state, but when I put in the IF statement;

"CustomField" !~ "State"

It accepts the statement, but doesn't actually do anything when the condition occurs.

Accepted answers

Susan Hauth _Jira Queen_

Did you check the log on the automation to see if it failed?

All comments

Susan Hauth _Jira Queen_

Did you check the log on the automation to see if it failed?

Jackson Farnsworth

No errors are showing for it in the logs

Jackson Farnsworth

Found the solution, there was a condition in the workflow for the transition I was trying to trigger that was blocking it. JSU function that should have hidden it only from the user also prevented it from working. JMWE version works fine though.

Susan Hauth _Jira Queen_

Great....mark this as answered, and it's a great reminder that the automation of workflow transitions will still respect any conditions that are in the workflows.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

custom-field

jira

jira-service-desk

addon-com.codebarrel.addons.automation

automation