How do I delete customers from my portal in JIRA SD Cloud?

Question

Hi!

Before I was able to delete them because the where in the role Service Desk Customers, but since the last cloud update when the People tab appeared I cannot revoke the access of a customer from my portal.

How do I delete customers from my project ? And if it where possible how do I BULK delete customers from my Service Desk project?

Regards

Rafa_qznmo3 · Answer

Still in 2024, deleting someone from the People list does not delete it from Customers list; in fact, both lists show different "people/users/email addresses"/ (if this is not a terribly confusing UI, I don't know what is)

laralg · Answer

Hello Walter,

I can only delete my customers if they are inside an organization, then the X appears in the customers page.

In the people page if the user is only customer sometimes it does not appear and others it just looks gray and I cannot click on its roles to change it. In the image below I could not uncheck the service desk cutomer option.

Regards.

Boris Berenberg - Atlas Authority · Answer

Sometimes this doesn't work, not sure why. I reproduced it in https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-can-I-remove-portal-only-customers-from-a-specific-project/qaq-p/617234