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Reset password for a faceless account

Aviad Pines

I have a user that I use for automation, it has a 'faceless' email, i.e. an email I can register the user with but cannot actually access the email.

How can I reset the password for such a user? the only option that I see is 'reset password' which sends an email...

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David Di Blasio_f9zfaa

Hi Aviad,
Provided this user is totally unable to log in, a JIRA administrator should be able to manually modify the users password to a known one through the steps documented in the Change Password section in the article below:

https://confluence.atlassian.com/adminjiraserver072/create-edit-or-remove-a-user-828787670.html

From here the user can then optionally log in and modify the account to their desired password as described in the article below:

https://confluence.atlassian.com/jira062/changing-your-password-588581678.html

Let us know if this helps.

Cheers!

Aviad Pines

I'm trying to follow the steps under Edit a user -> Change a password:

Select Settings -> User Management.
Find the user in the user list using the filter form at the top of the page.
Click on the username. <- I cannot click on the username, only the full name
Choose Actions > Set Password. <- I don't have "Actions", only
Enter and confirm the new password, and click the Update button to finish.

Perhaps these menus were changed after this section was written and it was not updated? Please advise...

David Di Blasio_f9zfaa

On step 3 I can see the same behavior when I look at a local instance so this may be expected now. As far as why there's no actions section - off the top of my head there's 2 things that come to mind:

1. The instance is connected to LDAP or some other external user directory.

2. This is an instance hosted by Atlassian in our Cloud offering.

Aviad Pines

Yes this is a cloud instance... How can I set the password on cloud?

Pablo Armani4

Can’t open my faceless

lynn sparks

hello pls help me my email is lynnacrona@gmail.com i need my password to be change pls

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