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JIRA — Internal Server Error

yim ranith

Dear Supporter,

I have problem install Jira software connect to database MS SQL 2012 server and it has message error "Error reference: db875ea6-8756-46b1-8711-83136aa6d1a5" and i checked in database created for Jira generated many tables.

Jira software version: atlassian-jira-software-7.4.3-x64

MS SQL 2012 server

Please help fix issue.

Thanks,

Accepted answers

Reg Hawkins_qlak9y

https://confluence.atlassian.com/adminjiraserver071/connecting-jira-applications-to-sql-server-2012-802592195.html

Have you followed this guide?

yim ranith

i have found message error

Cause

Referer URL: http://localhost:8080/secure/SetupDatabase!default.jspa
com.opensymphony.module.propertyset.PropertyImplementationException: while inserting: [GenericEntity:OSPropertyEntry][propertyKey,jira.i18n.language.index][entityName,jira.properties][entityId,1][id,null][type,5] (SQL Exception while executing the following:INSERT INTO dbo.propertyentry (ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, propertytype) VALUES (?, ?, ?, ?, ?) (Cannot insert the value NULL into column 'ID', table 'DMC_JIRASoftware.dbo.propertyentry'; column does not allow nulls. INSERT fails.))

How can i fix this error?

Thanks.

Reg Hawkins_qlak9y

Confirm Java class path has been setup correctly and what version of java you are using

in CMD or terminal java -version

Reg Hawkins_qlak9y

Get the lastest version of JIRA there has been a patch

All comments

Reg Hawkins_qlak9y

https://confluence.atlassian.com/adminjiraserver071/connecting-jira-applications-to-sql-server-2012-802592195.html

Have you followed this guide?

yim ranith

I have followed wtih your link and it still error.

yim ranith

connection from jira wtih database it can connect because i saw many tables generated but it has error message

JIRA — Internal Server Error
Error reference: db875ea6-8756-46b1-8711-83136aa6d1a5

refeshed page it just display just message in header "HTTP 500 internal message error"

yim ranith

i have found message error

Cause

How can i fix this error?

Thanks.

Reg Hawkins_qlak9y

Confirm Java class path has been setup correctly and what version of java you are using

in CMD or terminal java -version

Reg Hawkins_qlak9y

Get the lastest version of JIRA there has been a patch

yim ranith

I have fixed

gagan m s

hello yim we are facing same issue... can you guide us to fix it?

Reg Hawkins_qlak9y

Do you need any help with this?

Randolph Tuquero

Hi Yim,

We have got the same issue,

Can you please let me know how do you fix it?

Thanks.

Reg Hawkins_qlak9y

See my responses below, Confirm you have Java 8 installed and the classpath is set

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