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Why can't I complete a Sprint when I have the Manage Sprints permission?

Ryan Ray3

I have a user that is associated with a group that has been granted the Manage Sprints permission. This user can create, edit, delete & start sprints but they can't complete a sprint. I've confirmed that all issues in their sprint are from a single project and that project's permission scheme has granted their group the Manage Sprints permission.

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Phill Fox

What version are you working with? The reason I ask is that Atlassian had to revert the deployment of Manage Sprints and return to the previous permissions of Schedule/Administer but retained the permission in the system even though it was not applied.

"On 9 December 2015, due to a number of issues raised relating to new Manage Sprints permission, we removed the functionality from JIRA Software Cloud temporarily, as blogged here. After resolving these issues and performing additional quality checks, we are now re-releasing the improved Manage Sprints permission on the week starting 25 January 2016." Ref:https://confluence.atlassian.com/jirasoftwarecloud/blog/2016/01/reintroducing-sprint-management-in-jira-software-cloud

So it is worth checking what version is installed and when did you have this problem.

Ryan Ray3

Thanks Phill for trying to help me out. We are on version, 7.2.0-OD-03-010. We are currently experiencing this issue with only one of our users. I've granted this users group the Administer Projects permission but they are still experiencing this issue. It just seems weird that they can create, edit, delete & start sprints but can't complete them.

Phill Fox

That is a weird situation to be in. Have you tried the permission helper to check that they do indeed have the permissions you believe?

<yourhost>/secure/admin/PermissionHelperAdmin.jspa

Ryan Ray3

Yeah I have tried this and it shows he has the permissions.

Nathan Neulinger

FYI - I had the same problem, and what I came to as a workaround was to rewrite the filter to explicitly set an outer bound limit on the projects that could be covered. i.e.

Project in (ABC, DEF, GHI, HIJ) AND ( originalfilter )

That seems to allow JIRA to determine the list of possible projects. Obviously this wouldn't work in all cases of queries that you really want to be across system, but it's an easy workaround for the case where you just need to make "some user's query" work for them in board.

unknown

Thank you Nathan!

After days of searching around (and not being overwhelmingly impressed by the available documentation), I found your tip and it worked brilliantly.

Run the original query first to see the results (and hopefully see the list of all the project keys - as some might be there you weren't expecting).

To anyone else reading, as far as I know, the person viewing the board has to have Manage Sprint permissions to all the issues encompassed by the query the board is based on. Without something like the "project in" limiter in the query, that would mean the viewer would probably need that permission in all the projects in your JIRA instance.

I also believe that if the query involves Service Desk projects, the viewer also needs to be a Service Desk agent to get the board to work (even if they have the Manage Sprint permission).

Other possible problems I've found - I'd guess the user might have to be in a JIRA Software licencee (rather than Core) in JIRA 7+?

Also, if you have multiple permission schemes make sure that the project role you THINK has the Manage Sprints permission has the permission for all the permission schemes involved.

Anyway, thanks again Nathan!

Christopher Hughes

Thanks from me too Nathan, this solved it for us too!

SockBlocker

Thanks Nathan! that worked for me also

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