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Why do my new issues have the resolved date set?

Dean Holdren

I recently added a new project using my existing workflow.

When I create a new issue in the new project, the resolved date is set to current date.

How can I avoid this? And is there anyway to unset this field?

EDIT: This only happens when using the "Create issue" link on an Agile board in "Plan" mode. Creating from the top menu works correctly

Accepted answers

Dean Holdren

So Atlassian support had me create a post function that set the Resolution field to "None" (cleared) on the "Create" transition to "New" (had to edit the "New" step). But that's just a workaround in my book. Hopefully they will have a fix for everyone. Thanks

All comments

Nic Brough -Adaptavist-

Are you setting a resolution as you create the issue? By post function or by having the resolution on the "create" screen? Either of those will set the resolved date as well as breaking the resolution for you.

Jonathan B.

Try editing that "Create Issue" step in your workflow and add a Post Function (diagram view seems to work better for this in my opinion). Add a post function "Update Issue Field" that sets the Resolution field to "None." I was referencing the link below...

https://confluence.atlassian.com/display/JIRA/How+to+clear+the+resolution+field+when+the+issue+is+reopened

Nic Brough -Adaptavist-

It would be better not to set the resolution at the wrong point in the workflow, surely?

Dean Holdren

the "Resolution" field is correctly set as "Unresolved". The "Resolved" (date) field is the one being set in error when I create an issue.

Dean Holdren

there is no resolution set, it is "Unresolved" when I view the newly created ticket. The issue is the "resolved" date field. Also, this project is using the same workflow as another project, and that other one does not have this issue.

Nic Brough -Adaptavist-

Ok, I'm thinking out loud here. The point is that this field is only set by Jira when you deliberately set the resolution field. I've already pointed out the two standard ways it could happen. There is a third variant, if someone has added "Unresolved" as a value to the list of resolutions and then that is used on screen or in post-function. (Check the issue again, if it's showing "Unresolved" as plain text, you have a problem, if it's showing "Unresolved" in italics, then it's not that) So if it's definitely not the resolution being set, then there is something in your workflow setting it, or a listener updating it. Both are, of course, bad things to do, because the point of the field is to catch when the resolution field is set to <not null>, but I'm afraid you'll need to investigate that for yourself, we don't have access to your system to find out what it's doing.

Dean Holdren

I investigated this further with some other users at our company, and saw that it only happens when using the "Create issue" link on the "Plan" view of an Agile board. It doesn't happen when using the "Create" button in the menu.

Dean Holdren

Nic Brough -Adaptavist-

That implies that somehow the Agile create function is behaving like it's setting a resolution (and hence resolved date). Which really does imply a bug in Agile to me. You've got a working workaround, but, as you say, would be nice if they do fix it properly!

Johannes Heger (CD)

I had the behaviour of set Resolved dates (Jira 7.4.4) and found the root cause in my case, Nick gave the hint:

If the field Resolution is on the screen used for the create-action, Jira sets the Resolved date.

A similar behaviour is described in JRASERVER-20286 "Date resolved is updated whenever resolution is included in transition screen"

I added the field 'Resolution' to the screen used for issue creation. This was because I intended to use only one default screen for create, edit, and view. At the end, I added Resolution only to get it on the 'view'. But this is unnecessary, as Jira shows the Resolution as well as the Resolved date anyway.

Melinda Atkinson

Just in case anyone else stumbles across this -- in Jira 7.13, if an issue is created from a Jira Portfolio plan, the resolution date is being populated at create.
Raising with Atlassian as a support ticket -- will update with the outcome.

Matt Doar_tzgiej

https://jira.atlassian.com/browse/JRASERVER-70656 was fixed in 8.8

Preiti Chauhan

here is no resolution set, it is "Unresolved" when I view the newly created ticket. The issue is the "resolved" date field. Also, this project is using the same workflow as another project, and that other one does not have this issue.

Nic Brough -Adaptavist-

Do you have a resolution of "unresolved" on the list of possible resolutions when you go to admin -> issues -> resolutions?

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