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Email notification sent out to customers when they creates a request in JIRA service desk if we use cloud based?

Sophie Patterson

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Hi Sophie, I believe this is a bundled feature of email notification for JIRA:

https://confluence.atlassian.com/jira/creating-a-notification-scheme-185729542.html

https://confluence.atlassian.com/jira/configuring-email-notifications-185729575.html

Cheers,

Rodrigo Silva

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