Google Drive Connector - Link-button to Google Drive disappeared

Question

Hi,

We are currently not able to directly access documents for editing in Google Drive from Confluence. There used to be a button that appeared in the top right corner that allowed us to open a new tab with the relevant Google Doc or Spreadsheet. Now, this button has simply disappeared.

Re-installing the add-on or deleting and connecting files with confluence didn't help.

Thanks for your help!

Anian

Anian Stäbler · Answer

Hi Ann,

Will do. Once again thanks for your help.

Anian

AnnWorley · Answer

Thanks - that pretty much eliminates browser plugins as the issue.

I am afraid the next step is to open a ticket with Atlassian Cloud support at https://getsupport.atlassian.com.

Please let them know which plugin, what has been tried so far, and if possible, attach a screenshot of the missing button.

Anian Stäbler · Answer

Hi Ann,

Thanks for getting back to me so quickly. Exactly this button is what is currently missing. I usually use Chrome, so is this where the error occurred first place. I tested now Firefox as well and exactly same error occurs.

Best,

Anian