nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to change users' email address?

tash_macnica

I'm an administrator of JIRA & Confluence on Atlassian Cloud for our section.

I tried to change my user's email address but cannot getting a pop-up saying "This feature is temporarily unavailable. Please check back soon.", but waiting weeks I cannot still do it.

How can I do?

Accepted answers

Maarten Cautreels

Hi Mamoru,

I think this is because the Atlassian Cloud switched to using Atlassian IDs. These are accounts that are managed by the user itself. He or she should be able to change his or her email address by going to http://id.atlassian.com

Hope this helps.

Best,

Maarten

All comments

Maarten Cautreels

Hi Mamoru,

Hope this helps.

Best,

Maarten

tash_macnica

Hi Maarten,

Thank you for answering promptly.

I tried http://id.atlassian.com but unsuccessful since I had made another account of my target new email address before by mistake and it gets in the way of changing my old email address to the new one.

How am I able to delete that incorrect account by myself, or do you have any other idea?

BR,

TASH

Maarten Cautreels

Hi Mamoru,

You can delete the second account when logged in at the following url: https://id.atlassian.com/manage/close-account

After you've closed the wrong account, you should be able to change the email on the other. If that does not work I would get in touch with Atlassian Support.