nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Configuring JIRA cloud to send emails

Gaynor Mccabe

Hi,

I have recently received an email asking us to configure some SPF & DKIM records in order to continue to send emails using a custom project email address.

https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html

My query is around the DKIM record, the notes say:

Configure your domain's DKIM records
Setting this up will ensure that JIRA is correctly authorised to send mail from your domain using its email delivery provider.

1
s1._domainkey IN CNAME s1._domainkey.atlassian.net.
2
s2._domainkey IN CNAME s2._domainkey.atlassian.net.

Do I set this as a CNAME record with no DKIM record for s2._domainkey.atlassian.net. & s1._domainkey.atlassian.net. ?

Regards.

Accepted answers

All comments

Michael Lysaght

You need to create 2 entries in your DNS records with the following details

Name = s1._domainkey.[your domain goes here]

Type= CNAME

Content = s1._domainkey.atlassian.net

and similary for s2

Gaynor Mccabe

Thank you

Gaynor Mccabe

I have configured the CNAME records as required but when I verify the domain it is still ssaying I need to add the records.

https://domain-check.atlassian.io/

atlassian verify.PNG

Julio Cesar Culebro Gonzalez

Hi I can't add CNAME records like you told us in my CPANEL.

When I add a record like you told us:
Content = s1._domainkey.atlassian.net

I receive following error:

"Invalid DNS Record: CNAMEs must point a FQDN (Fully Qualified Domain Name)"

Cpanel only leave me add like this one:
Name: s1._domainkey.[my domain]
Type: CNAME
Content: s1.atlassian.net

or like this one:

Name: s1._domainkey.[my domain]
Type: CNAME
Content: s1.[my domain].atlassian.net

But those values doesn't work, I used your validator: https://domain-check.atlassian.io/

I contacted my Hosting provider to ask for he change manually to the "right" value but he told me this:

-------------------
Dear Client,

We apologize for the inconvenience.

It is not possible to set these records.

As the error is reporting the record value should be Fully Qualified Domain Name.
-------------------

What can I do?

Julio Cesar Culebro Gonzalez

Hi I can't add CNAME records like you told us in my CPANEL.

When I add a record like you told us:
Content = s1._domainkey.atlassian.net

I receive following error:

"Invalid DNS Record: CNAMEs must point a FQDN (Fully Qualified Domain Name)"

Cpanel only leave me add like this one:
Name: s1._domainkey.[my domain]
Type: CNAME
Content: s1.atlassian.net

or like this one:

Name: s1._domainkey.[my domain]
Type: CNAME
Content: s1.[my domain].atlassian.net

But those values doesn't work, I used your validator: https://domain-check.atlassian.io/

I contacted my Hosting provider to ask for he change manually to the "right" value but he told me this:

-------------------
Dear Client,

We apologize for the inconvenience.

It is not possible to set these records.

As the error is reporting the record value should be Fully Qualified Domain Name.
-------------------

What can I do?

Reuben Fergusson

Im having the same issue. Did you manage to resolve it?

NGIS Support

I'm having the same problem also.... with my DNS hosting company was there any resolution to this?

Reuben Fergusson

I did manage to resolve it. However this required that I basically lost my mind with them and told them they had to do it or we would be moving.
They had to get a developer to add the changes directly to the database.

Mike Tocci

The CNAME content needs to have a trailing dot (.) like this:

s1.[my domain].atlassian.net.

Juan Nicolas_rsqs3s

It works on Cloudflare using CNAME records instead

MicrosoftTeams-image (1).png

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud

dkim