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Move issue from project to another in scrum JIRA (web) is not doing anything. Any help?

Hanan Khamis

Hi all,

I`m trying to move a story from one project to another.

For one story I suceeded. For the other stories I`m not succeeding.

It takes its time to migrate and then show a 100% migration in 0 second and does nothing.

Could you please help on that?

I`m using JIRA web (cloud) and not server.

Thanks,

Hanan

Accepted answers

All comments

Hanan Khamis

Problem solved by changing the project name and key.

How?

Go to: projects-> choose your project -> go to project settings -> details -> change name and key.

I would though recommend JIRA team to generate an alaram whenever the move did not work and why. It just took me a while to understand that it is not working and how to fix it.

Thanks,

Hanan

Sam Hall_h1otcf

Hi Hanan - I'm curious. What was the problem with your old project name/key that was preventing the move from working?

Hanan Khamis

I had two projects with different indexing:names and keys

Key for first project was: ACE

Key for second project was: ACE2

First time I suceeded to move one story (with its subtasks) from ACE to ACE2.

The second time I needed to do so, It showed "100% migration in 0 secs" while nothing was really changed/moved.

A similar problem was already mentioned previously in JIRA community and the reindexing solution was offered. However, it took me a lot of time to understand if the story is not moving because it is taking time or because it didn`t succeed.

I didn`t know also how to change the indexing (in previous solution they mentiond "Project settings-> reindexing". This does not exist anymore.

I just tried to change the name and the Key and then it fortunately worked.

I hope I helped you understand the problem. If you need it I can simulate what was done and send you screen shots.

Sam Hall_h1otcf

Hi Hanan - Thanks for posting more details.

I'm a user just like you, so was interested to know what you did. Plus it will be helpful for others in the community if they find the same problem.

For what it's worth, I think the change of project key fixed the problem for you because a side-effect of changing the key is that the project gets re-indexed.

Provided you have the JIRA Adminstrator global permission, you should have been able to simply re-index the project.

Here's a screen shot showing where that option can be found in JIRA Cloud. Do you have it?

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