Atlassian Cloud trial Support

Question

I am working on setting up a trial account for JIRA/Confluence/Service Desk and every time I hit upon a problem that I can find no answer on my own I create a level 4 ticket and wait...right now I have waited 24 hours.

I need to get these services up and running so my team heads can try them out before moving over to Cloud from Server but these long delays and killing me.

Sould I be creating the tickets at I higher level?

Is there some othere avanue for support?

Lee Somerman · Answer

Thank you for responding.  They are working on it now.

The link you provided is not working for me, btw.

Once we bring down our production servers and start fir final import to Cloud for production would reporting any issues at a higher level be appropriate?

AnnWorley · Answer

According to your support ticket you are running into a bug that makes the import seem like it didn't complete when it did - they are going to verify that it completed.

After File Upload Site Import Progress Bar is not 100%

AnnWorley · Answer

I would be very happy to help you here on the Community site. What are some of the obstacles you are running into?

They are experiencing a high ticket volume in Cloud support. Our SLA for level 4s is 24 hours, but installation questions are appropriately entered as L4 so I think you are doing the right thing.