Clean up Jira users

Laurence Escalante

Hi, I have a lot (~200) users in JIRA that worked on my project at some stage. Right now, only 32 are left and I would like to remove all the others. They still have old tickets assigned or are mentioned in comments. Removing all that manually is no option as it just takes too long. Is there a way to get rid of all those old users?

Deividi Luvison

Hey Laurence,

Is not possible to remove users in JIRA Cloud if they left comments in a issue or if they have any issues assgned to then.

What you can do is to raise a case to Cloud support team and ask then to move all the coments of those users to a existing user.

After that, if those user do not have any issues assgned to then you can manually remove those trough the UI. Since you are in JIRA Cloud I'm afraid the above is your only option.

Hope it helps.

Thanks and Regards,

David|Confluence Support Engineer