Hi - checked all the support docs and all looks to be for JIRA software that is installed, not hosted. We are not receiving any notifications when a bug is updated or created. Can you provide reference?
Thanks,
Harpaul
Is notification scheme enable for your project? Are notification events set? Is mail server configure correctly - try send test email, check logs.
Check this: http://confluence.atlassian.com/display/JIRA/Configuring+Email
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