nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Does Service Desk integrate with Questions?

Philip Colmer

I know that Service Desk integrates with Confluence for the Knowledge Base functionality but I was wondering if it can also query Questions to get possible help answers that way? In the testing I've done, it doesn't seem to but I wanted to check before raising an improvement suggestion.

Accepted answers

Steffen Opel [Utoolity]

This often requested feature does not seem to be available yet - please watch/vote/comment on the following issues to further increase awareness for this notable limitation:

All comments

Steffen Opel [Utoolity]

This often requested feature does not seem to be available yet - please watch/vote/comment on the following issues to further increase awareness for this notable limitation:

Philip Colmer

Thanks for the links, Steffen! Much appreciated.

Bren Lane

Has any progress been made for this suggestion? I viewed the jira tickets, but they're still open and haven't been updated for years.

Chris Arrington

Take a look at Refined Them for Jira Service Desk This JSD plugin is 1000% improvement for OOTB JSD and it integrates with Confluence Questions in addition to allowing you the ability to control which Confluence Spaces are included in search.

Bren Lane

Thanks Chris. We abandon the idea of using questions within Confluence.

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