We have a Security Level of Invisible, which allows just the reporter to view the ticket. I am trying to filter for my invisible tickets using the syntax:
reporter != currentUser() and level = "Invisible"
The search returns The value 'Invisible' does not exist for the file 'level'.
Does the system admin need to allow this field to be searchable? How?
Thanks
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Hi René, I am trying to create a filter to see just my Invisible issues. I just checked the spelling and it turns out there is a blank space after Invisible, so when I search for "Invisible" I get no result, but when I search for "Invisible " the results are returned. Problem solved! I can't comment because I do not have 3 points.
Thanks