I've set up an automation rule that adds a comment when a custom field is set to 'Yes' and the status of the ticket is changed. But it's not working, and I have no idea why. Help?
Its impossible to say. You need to provide more information. Screenshots of the rules would be good.
Maybe, someone can help me out. I am in the similar situation. I attached a screenshot. No major changes happened in any of the projects for this to stop working?
What could have happened here?
Automation Service Desk.png
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