JIRA Service Desk Auto-Approve on Server installation

Question

Hi!

is there an option to Auto-approve Tickets with a Server installation? (not Atlassian Cloud), like this Article in the official cloud Documentation?

On the on-prem/local Server installation the WHEN-IF-THEN (automation rule) didn't work, the log shows only the message "error".

An possible workarround for us would be to set the approver as option/optional - so if no approver will be selectet, the ticket is automaticaly approved. Is it possible to set the approval optional?

any hints?

best regards,

Jan

Łukasz_Krupa · Answer

Hi,

There is more advanced approval alternative: https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jira-approvals/server/overview

That feature can be easlily added to the plugin.

There is a version for JIRA Service Desk not released yet but available if you request that on support:
https://intenso.atlassian.net/servicedesk/customer/portal/21

Regards,

Łukasz

Alexandre Macedo · Answer

Hi!

I am looking for the same answer for Jan's question.

Why don't we have this option available for JDS Server?

Regard,

Alex