Opening edit screen is changing resolution

Question

The resolution field is being automatically changed to fixed when I open the edit screen.

I have read the answers to similar questions, and know that this occurs if the resolution field is displayed on the edit screen. However, I encountered this problem when I definitely did not have the resolved field displaying on the edit screen. I do not have the resolved field displaying on the edit screen currently, and the problem is still occurring.

When I change the resolved status manually back to unresolved, the story ID text on the sprint view remains struck-through (as if the item is resolved) even though the unresolved status is retained.

Nic Brough -Adaptavist- · Answer

Ah, ok, yes, your view of the create screen is just yours, you needed to be looking at the actual screen definition.

Nic Brough -Adaptavist- · Answer

Plain Jira is the parts that are not Agile, but it's often unclear where that is if you've always had Agile.

You have found the right place despite me being unclear on that!  That does look like you may have an "unresolved" resolution on the list of resolutions and if you do, you need to remove it because it's wrong.

Rachel M · Answer

Hey Nic. We may have solved it ourselves.

Even though I'd removed the Resolution field from my view of the edit screen (as an administrator), it was still present in the screen structure (though not visible to me). The field has now been deleted from the screen structure and it looks like this has fixed it. I've got to test it a bit more, but hopefully that's it.