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Not Correct Full Name Jira

Paolo Palermo

I Guys,

i'm so tired, about last date 31/03/2017 (after update Jira i suppose), the full name of user in Jira are not editable and not correct.

I've followed the istruction on Forum (user/inspect/changename/save) but afert about 1 or 2 hours the error come back. :-(

I'm going crazy because for my extraction on jira is more important Full name of users.

could you help me asap?

I saved the correct name after update full name by INSPECT istruction but not resolved my problem.

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Sam Hall_h1otcf

Hi Paolo - What version of JIRA? Cloud or Server?

Paolo Palermo

Version cloud JIRA v1000.870.5

please help me

Sam Hall_h1otcf

This is likely because the user details are managed in Atlassian Account, so you can't update them from within JIRA Cloud directly.

Instead, ask your user to go to: https://id.atlassian.com/profile/profile.action and change their name there.

Alternatively, they can follow these steps in JIRA Cloud:

Click their user avatar image in top right corner
Choose Profile
On the profile page full name will be read-only, but there should be a link that says 'Update these details through your Atlassian account'
Click the 'Atlassian account' link to be taken to an account settings page where full name can be edited.

Hope this helps.

https://community.atlassian.com/t5/Confluence-questions/Correct-full-name-of-user-admin/qaq-p/74176

Paolo Palermo

Thanks for your support but don't work correctly.

As you can see in the prin, i have changed full name in "Team Test" and after is displayed the wrong full name "paolo palermo"

Why? Could you help me?

Sam Hall_h1otcf

Hi Paolo - It may take some minutes for the change to propogate.

p.s. You might want to edit/remove those images as they expose personal details (your email address, employer) that you might not want to share on this public forum.

Sam Hall_h1otcf

Did it work in the end?

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