I want to be able to populate custom demographic fields, (Email, phone #, and office) by simply choosing a unique person ID that we have set up in JIRA. So in theory the user would create the issue, then select a person ID, the one who is calling in to raise the issue, and by selecting this ID, the email, phone # and office would auto populate. I have an Excel sheet with all this information relating to each person, so is it possible to pull this information with say javascript?
Thank you all for any answers or information!