Ability to not automatically resolve associated ZenDesk ticket?

Question

Hello,

We are integrating Jira with ZenDesk. As I understand it, ZenDesk tickets are automatically resolved when a ticket is resolved in Jira. However, due to our own internal processes, it is important that when a ticket is resolved in Jira, that status of the associated ZenDesk ticket remains the same (or at the very least, is not marked as Solved).

Is there a way to accomplish this?

Many thanks,

Shannon

OmarA · Answer

Hi Shannon,

I recommend if you can Zendesk Support regarding your request, I believe they have better input than us regarding the integration :) .

Cheers,

Omar