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Why can't I create a subtask?

Greg Harabedian

I seem to be unable to create a subtask in a project where I can in other projects. The documentation states:

To create sub-tasks, you need to have the Create Issue permission in the parent issue's project.

It seems that the default permission scheme is assigned to this project and has the "users" group assigned to this permission. I am in the "users" group. I'm wondering why I can't create a sub-task?

Accepted answers

All comments

Joe Pitt

Sub-tasks can only be created if your JIRA administrator has enabled sub-tasks and added the sub-task issue type to the project's issue type scheme.

Greg Harabedian

Yes, sub-tasks were enabled for the project and sub-tasks are added to the issue type scheme.

HarryH

Check your permission, I think you need a developer role for this project.

Maro Hamamjyan

I have the same problem, what was the solution?

Tim Freestone

Me too. Any solution would be great. Is it a problem with the new Jira version?

Dave F_a4l7jh

Has anyone had any luck resolving this issue? Please share the fix for others. Thanks

Kari Ringo

I am running into the same problem and it isn't effecting everyone. Just random users.... Has a bug or fix been identified?

Dave Slavens

We started seeing it too (today).

Kari Ringo

I confirmed all of my effected users are listed as developers. There is nothing that differentiates them from other users who still have the ability.

Dave Slavens

I just noticed that some of my user have been switched to the new UI. I'm having them switch back to the old view since the new view doesn't support the Multi-Select Drop Down List.

Leonard_Gray

One of our Boards just randomly lost ability to add sub-tasks. No permission changes have been made and we have several other projects where this is not occurring.

Get an error ! triangle that says, "check your network connection".

Pretty bad...stuck with adding task breakdown in Description area. Help from JIRA would be great.

Aleksander Kulesza-Milewski

I had the same problem but solved it. You can find answer above.

The point is to check: permission scheme (create issues) and role in the project for user.

Aleksander Kulesza-Milewski

my resolution:

check

permission scheme -> "Create Issues"

and:

Project settings -> People

You need the same role for user from project as is granted in permission scheme for 'create issues'.

Kristina Radeva

I have both of these set up correctly and I'm still getting the error message.

Mahidhar kodam

Can you try this : Jira Admin access needed

Go to Field configuration under project settings > Fields > Field configurations

Scroll down to Assigned PO and make it Optional (required should be visible on your jira screen) and then try creating subtasks.

Refer screen shot. Assign PO Field configuration.png

Mahidhar kodam

Can you try this : Jira Admin access needed

Go to Field configuration under project settings > Fields > Field configurations

Scroll down to Assigned PO and make it Optional (required should be visible on your jira screen) and then try creating subtasks.

Refer screen shot. Assign PO Field configuration.png

Mahidhar kodam

Can you try this : Jira Admin access needed

Go to Field configuration under project settings > Fields > Field configurations

Scroll down to Assigned PO and make it Optional (required should be visible on your jira screen) and then try creating subtasks.

Refer screen shot. Assign PO Field configuration.png

Kristina Radeva

The problem I had with this got solved by removing the Default Assignee in the project itself, because the employee was already gone and every ticket auto-assigned new issues to them, which is new issues couldn't be created.

Uday Joshi

Thanks Kristina. We had the same problem. Jira should have given a proper error message to avoid all this confusion.

bfrost

Me, too! and I do not have an Assigned PO field.

bfrost

I do not have an Assigned PO field. I checked all our required fields, and they all make sense and have spot checked several items to make sure all the required fields are indeed filled in.

We have not had a default assignee who has left.

I also checked permissions. I can create any other issue type, just not subtasks.

The subtask type is enabled (I can see the button and click it); it just does not work.

Any other suggestions/ideas would be appreciated!

Kristina Radeva

I know! Thankfully it took me only a few hours to figure it out

Yuan Su-Minto

We were facing the same issue and we don't have the "Assigned PO" too.

This fix is to set the "Default Assignee" for the project to "unassigned" via project setting -> details, as the original default account seems not available any more.

Hope this helps

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