Extending the Jira to customers with limited access

Hugo Eduardo Lo

Hi everyone!

We are going to start using JIRA as a Helpdesk system and we would like to share specific dashboards with specific customers. For example: The Customer A should only see the Dashboard A and the Customer B should only see the Dashboard B.

I can't see any issue so far, but my issue begins when these customers, that were supposed to see only the dashboards, are able to see all the main menus of the system, such as Projects, Issues, Agile, etc.

Based on the explanation above, I have two questions:

Is it possible to share only the Dashboard view, hiding all the others system options?

I would like to allow my customers to open issues by clicking on the button "Create Issue" and follow the treatment of these issues through its Dashboard and that's it. No more permissions. Is it possible?

Thanks

Jobin Kuruvilla [Adaptavist]

You can't hide the menus but you can certainly hide the projects etc. Even if they can see the menu, they won't be able to see any information of hidden projects or issues in it.