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jira service desk 'request types' moved

Ricky4

This question is in reference to Atlassian Documentation: Troubleshooting issues with request types

The link to 'Request Types' is missing from its normal location of Project > Administration > Request Types.

Can someone confirm where it has been moved too, as i need to amend the fields in my customer portal please?

Thanks

Ricky

Accepted answers

Ricky4

I have found a shortcut, if anyone else has this problem
https://xxx.atlassian.net/servicedesk/admin/[project name]/request-types

All comments

Girish.K

Hi Ricky,

Its in Administration only its navigation is

Projects->your project name->Request type

rt.png

Ricky4

Hi Girish, that option is missing from my service desk, can you advise why and how i can get it back please?

jira.png

Ricky4

I have found a shortcut, if anyone else has this problem
https://xxx.atlassian.net/servicedesk/admin/[project name]/request-types

Girish.K

Hi Ricky,

Check it in Customer portal. Hope you can now customize your Help Center directly

Ricky4

Thanks for your help, but i have managed to find a fix, by using the shorcut to get to Request Types

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