How do I disable incoming email?

Question

We are using JIRA onDemand and would like to disable incoming email to prevent things like out-of-office replies from getting posted to issues.

In the system configurations, I deleted the "Comments from emails" mail handler but it gets added back in.

Is there a way to configure our JIRA onDemand to not accept incoming emails?

Michelle Olesie · Answer

I did try setting invalid values, but that didn't work. Apparently, it is a bug in JIRA OnDemand.

Fabio Racobaldo _Catworkx_ · Answer

Hi Michelle,

in order to fix your issue you should open a support ticket to Atlassian (https://confluence.atlassian.com/display/AOD/Bug+Fixing+Policy )

In the meantime, did you try to set an invalid address/parameters as incoming mail? if you add a wrong port or username or password JIRA should be not able to read incoming email.

Hope this helps.

Regards,

Fabio