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How to get a custom field onto an issue type request screen? Enabling it on a screen isn't working

Michael Jenning

From the portal to the projects, the user navigates to a particular issue type request screen. We need to add a dropdown for the Office the user is from, so they can submit that along with the summary. Can't figure out how to get the field onto the screen

Accepted answers

Paula Silveira

Hi Michael,

You need to Add a Custom Field to your create issue screen and then add this field to the request type on Service Desk (Setting up request types).

Thanks and regards,
Paula Silveira

All comments

Paula Silveira

Hi Michael,

You need to Add a Custom Field to your create issue screen and then add this field to the request type on Service Desk (Setting up request types).

Thanks and regards,
Paula Silveira

Michael Jenning

Okay it looks like I need to make the field visible on the "Request Type" for the issue type https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Setting+up+request+types But I can't seem to find the Request Types config screen. How do I get to it?

Paula Silveira

- Open your Service Desk - Click on Settings - Click on Request types

Paula Silveira

If you cannot find it, you might be using license version 1. I'm not sure it it's available for version 1.x pricing.

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