Always see "No matching user or email found" when Sharing page

Joe McDoogle

Why do I always see "No matching user or email found" when typing portions of e-mails or usernames when clicking the Share page button?

This feature stopped working after recently upgrading my license and adding new users.

This issue affects all users.

Miranda Rawson

Hi Joe,

This is a known problem that you can see here, which has started after the last maintenance.

The People directory cache was not properly generated.

Please go to <yourdomainhere>.atlassian.net/wiki/admin/search-indexes.action and click on rebuild index.

This will take a few minutes, after which the People directory will be correctly populated.

Cheers,

Miranda