Hi, We have an on demand instance of Jira and we'd like to use the issue collector for our website contact form. I created a collector linked to a special issue. It works if a user is logged in (independantly of the "Match Reporter" settings) but if I try without being logged in, i get the following errors: * Oops! Something went wrong... on the form page (after i entered my name and email address, beore the issue ofrm is visible) * Required fields not present in collector... in the "logs" of the connector list page. I tried: * Changing the rights to allow anonymous users to create issues and to change the reporter * changing the "reporter" field to make it optional * using different, more standard issue types All without success. After more investigation it seems that it's the form generation which is failing: all my fields are not displayed, only name and email are visible. So when I submit the form i just get missing mandatory field (probably the issue name). Also it's an on demand instance so there is no way to check more logs... What is the source of this error? what can we change? How comes all my selected fields are not displayed? thanks

I'm really sorry it took so long to get to something resembling an answer!

after more test, it works on internet explorer and chrome but not firefox and i was making all my test on firefox... so i think i can stop looking here and start looking on the list of bugs... Thanks for your help!!

Administration rights are not the same as project rights. Can you explicitly check that this user sees the reporter field and can change it when manually creating an issue? Also, can you try regenerating the issue collector javascript and check that it's the same in the application you're adding it to?

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue collector not working for anonymous user: fields are not displayed

Florent Jochaud

Hi,

We have an on demand instance of Jira and we'd like to use the issue collector for our website contact form.

I created a collector linked to a special issue. It works if a user is logged in (independantly of the "Match Reporter" settings) but if I try without being logged in, i get the following errors:

Oops! Something went wrong... on the form page (after i entered my name and email address, beore the issue ofrm is visible)
Required fields not present in collector... in the "logs" of the connector list page.

I tried:

Changing the rights to allow anonymous users to create issues and to change the reporter
changing the "reporter" field to make it optional
using different, more standard issue types

All without success.

After more investigation it seems that it's the form generation which is failing: all my fields are not displayed, only name and email are visible. So when I submit the form i just get missing mandatory field (probably the issue name).

Also it's an on demand instance so there is no way to check more logs...

What is the source of this error? what can we change? How comes all my selected fields are not displayed?

thanks

Accepted answers

All comments

Nic Brough -Adaptavist-

I wouldn't worry about issue types, I think it's the reporter field. You've got anonymous-create and optional reporter, but there's a third permission for "change reporter" in the permission scheme. I suspect you need to allow that to "anonymous" as well as "create"

Florent Jochaud

Thanks for the suggestions, I tried and it's not the permissions. but trying with the standard screen also showed me the error is different, it's just that all my field are actually not displayed on the form so when i want to submit, i do miss some mandatory value.

I'm updating my post

Nic Brough -Adaptavist-

Ah, I wasn't far off then!

Sorry I missed "make sure field is on screen" though. I didn't thnk of that.

Florent Jochaud

yeah, sorry, I had the impression it was a 2 step process and was failing in the middle. So any idea why my fields don't show up?

Alexej Geldt

I used to have similar problems with integration tests which were testing some custom fields.

When i start the tests from UI after being logged in, they run as expected. But when I try to run them from console using atlas-integration-test script, they fail because they are not getting the values from some custom fields.

I assume that, some of the internaly used service managers requires an authenticated user in context, but instead of throwing an exception it preferes doing nothing.

For me, it helped to authenticate a user programmaticaly prior to running the tests. If security is no concern to your application and you want to allow anonymous access to your issues anyway, this might help you too.

Try to log in programmatically when there is no user on context. Something like

authContext = ComponentAccessor.getJiraAuthenticationContext();
		if(!authContext.isLoggedInUser()) {
			authContext.setLoggedInUser(ComponentAccessor.getUserManager().getUser("admin"));
		}

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