In ITIL world, we always talk about the importance of a user-friendly Service Catalog to end users.
While I'm considering introducing JIRA as our new ticketing system for not only IT Service Desk but also other teams in IT Department to replace the exisitng ITTL-based Service Management tool from CA Unicenter, I'm always asking myself the question of how to form a effective Service Cataloig in JIRA world as a good start.
Could you please share your suggestions or successful cases with your potential JIRA customer if possible?
