Having used several other Service Desk solutions in the past, I can't find functionality to assign tickets to a parent case. It's common for something to go wrong and generate multiple tickets for the exact same issue, and it's a godsend to be able to group them together and assign them under a parent, clearing up the queue. How do I do it in Service Desk Cloud?
There's nothing immediately obvious, but this has been a steep learning curve and I haven't been able to find a way. Linking an issue appears to create a duplicate ticket. I can see sub-tasks, but they don't do what I want them to either.
