Custom Field to include in the API request but not in the Customer UI

karlo_sabay

Is there any work around with this scenario

 

I am creating "Request" via the Service Desk API (see image below)

ServiceDeskRequestTypes.png

The problem is, I don't want to show the "Request Type" custom field to the user nor hide it from them. I just want to update it "behind" via the REST API.

But I am getting error in the API request if I remove the custom field from fields of the fields of the Request type.

I want to remove the custom field in the customer UI but i want it in the requestFieldValues of the API call so that I can update it. 

 

Is there any work around with this case? 

Cheers,

Karlo

 

 

ServiceDeskRequestTypes.png

Nic Brough -Adaptavist-

The REST interface respects what you have set up in the screens, so no, you're going to have to think about this differently.

I suspect the only way you'll get to do this would be to move the "edit" of this field into the workflow (have transitions that go back to the same status, with a screen with your field on it), so you can use conditions to protect the editing of the field from users - you'll need to grant the REST user you're updating with the right setup to use the transitions, and not the users.