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How can I report multiple instances of the same issue

Mark Newell

I need to report multiple instances of the same issue as reported by separate users. I don't want to have to create separate issues for each report, I need one issue with multiple reports for tracking and prioritization purposes.

Is this possible in JIRA?

Accepted answers

Vasiliy Zverev

Perhaps you should use subtasks.

All comments

Vasiliy Zverev

Perhaps you should use subtasks.

Phill Fox

The easiest approach is to clone the initial issue for each occurrence and edit the details for each user. In this way you will automatically get links to the original issue as well.

You can enhance this through the use of Bob Swifts Clone Plus which would allow you to update the impacted user on creation of the new issue.

Mark Newell

Thanks for the replies guys. I've tried both of these suggestions as tests and neither is 100% what I'm looking for (like the functionality we had in our previous bug tracking system) but at this point I'm leaning towards using subtasks.

Anupam Srivastava

Hi,

Did you find a permanent solution to your problem?

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