Stop a service desk from showing in the help center

Michael Kirkland

This question is in reference to Atlassian Documentation: Managing access to your service desk

We would like to have an internal service desk for our workers, and an external one for our customers.  Is there a way we can either assign specific user rights to a specific service desk when they register, or hide a service desk from the help center?

We don't want to give our customers access or visibility into our internal operations.

Paula Silveira

Hi Michael,

The access to Service Desk Projects  through Customer Portal can be restricted to the users who are in customers list. You can follow the steps below in order to restrict the access:

1. Open the Service Desk Project
2. Click on Settings, at the right bottom
3. Click on Request Security
4. Under "Who can raise requests through email and the customer portal (list of customers)", you can selectOnly people on my customers list can raise a request
5. Click on Save

Once you do that, if customer A is not on the customer list of Service Desk 1 then he won't be able to see it on "Help Center", however if he's in the customer list of Service Desk 2 then he'll be able to see the project on Customer Portal.

Thanks and regards,
Paula Silveira