Ticket doesn't get created by email from external users.

Sampad Kumar

We are using free version of JIRA Service Desk and willing to buy licence. When an external user(other than our organization) drops email to @...atlassian.net , it doesn't create a ticket in Service Desk. Help?

Jack Brickey

Do you have the following enabled in Customer Permissions under Project settings?
Anyone can email the service desk or raise a request in the portal