Hi All,
I am not familiar with Service Desk and just inherited an instance to manage. I see they have used a field called "SLA Applicable" in the Service Desk Request form. This is a drop down and has a couple of values. I can't seem to find where these values are coming from. They are not in the list of SLAs. How do I modify these? Appreciate any help.
Regards,
Eshan
I think I figure this out. The "SLA Applicable" field was a custom field created under Issue -> Custom Fields. I was able to configure custom fields and modify the options for this field.
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