Hi Xavier, could you share with us the error message?
Also, please keep in mind that this add-on is not available for JIRA Cloud:
https://marketplace.atlassian.com/plugins/com.decadis.jira.servicedesk.xform
Cheers,
Rodrigo Silva
Hi Rodrigo,
I actually have the add on installed for Jira Server.
I just installed JIRA Service desk and Service Desk xForm and when I go to edit the X-Form Configuration I get the Service Desk not reachable error. No other details provided. Any idea why I might be getting that error message? I followed the instructions step by step.
Thanks, Xavier
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We've had this plugin installed for about 2 weeks without issue. I made some style changes this morning and came back to see the following error as well. No matter how many times I close out and refresh, the same number are generated.
Our forms still work and are generating tickets, but I can't create any new ones.
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Hey there,
sorry for the late response, but we are still investigating this issue. Until now we can not reproduce this bug. We are waiting for a public JIRA Service Desk API to improve our Add-on.
Kind regards,
Benjamin
Facing the same issue.
Here is the error log.
2016-10-06 16:12:06,354 http-nio-2990-exec-10 ERROR admin 971x8289x1 11i9w4t 127.0.0.1 /secure/admin/sdw-index!default.jspa [c.d.j.s.xform.rest.ServiceDeskContent] No route to host [talledLocalContainer] 2016-10-06 16:12:43,054 http-nio-2990-exec-4 ERROR admin 972x10680x1 11i9w4t 127.0.0.1 /secure/admin/sdw-t-edit!default.jspa [c.d.j.s.xform.rest.ServiceDeskContent] No route to host [talledLocalContainer] 2016-10-06 16:12:43,054 http-nio-2990-exec-4 ERROR admin 972x10680x1 11i9w4t 127.0.0.1 /secure/admin/sdw-t-edit!default.jspa [c.d.j.s.x.webwork.widget.Index] doDefault()
Anyhow, disabling then uninstalling and then re-installing the same plugin resolved my issue.
We can't create any forms. We see this error and don't know how to fix it.
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