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Prepopulate

Jen Hamilton

Is it possible to pre-populate fields with order numbers?

We want to implement service desk. Within the ticket we want to be able to have a order number field for associating work-orders. The field should automatically generate a number based on ticket being created.

Accepted answers

Nic Brough -Adaptavist-

What's wrong with keeping it simple and using the JIRA issue key?

All comments

Nic Brough -Adaptavist-

What's wrong with keeping it simple and using the JIRA issue key?

Jen Hamilton

after reviewing the requirements from the team I realize they just need to use the issue number as reference. Thanks, KISS works all the time (Keep It Simple Stupid)

Nic Brough -Adaptavist-

There are good reasons for other numbers to be used sometimes, so I was fishing for a reason really. But, exactly as you say - if you can keep it simple, that's good wink

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