How do I prevent comment sync from Zendesk into Jira?

Question

I am looking to set up our Zendesk / Jira integration in such a way that Jira comments are sent to Zendesk ONLY.

I raised a similar question with the Zendesk Support team - they acknowledged it was not possible with the current version of the Zendesk / Jira integration (v2), but that it is a feature that will be released in v3. They also suggested that some users may have found a workaround, to prevent Zendesk to Jira comment sync - does anyone know how I might be able to accomplish this?

Luke Garner · Answer

Thanks Jason. Now subscribed to that thread :-)

Jason Dugdale · Answer

Link to the Zendesk / Jira Integration V3 forum if you are interested.

Luke Garner · Answer

I asked Zendesk the same thing and also got a response that disabling transfer of comments from Zendesk to Jira is not currently possible. This feature coming in v3 is a news for me, however, thanks for sharing.