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User Cannot See Issues They Create

Stacey Haysler

I created a client user for a support client. The user cannot see the issues they create. The "All Issues" search comes up empty.

The "Reported by Me" search produces the following error: Field 'reporter' does not exist or you do not have permission to view it.

The user has full permissions to view and edit issues, so I'm not sure why they can't see their own issues.

Accepted answers

Stacey Haysler

Paul - Thank you. I created a group for just this project, and added this user to that group. That fixed it.

What frustrates me is that I set the "browse projects" to the settings Atlassian Help said to use to restrict their access to the one project.

What an incredibly opaque system. I am carving this into granite for future reference, as it will come up repeatedly.

Thank you again for enlightenment!

Stacey

All comments

Jeison

Check the permission scheme that the project makes use of. The mentioned user might not be included in one or more project permissions. Another good place to look at is the Permission Helper. Just access https://<your account>.atlassian.net/secure/admin/PermissionHelperAdmin.jspa and see if you discover anything.

Hope it helps

Stacey Haysler

They have permission to create, view, and edit issues. What other permissions would they need?

Jeison

Check the Issue Security of the project. You might have a scheme configured preventing the user to view those issues.

Stacey Haysler

We do not use Issue Security, so there are no restrictions.

All of the issue permissions are allowed for this user.

Stacey Haysler

Paul - Thank you. I created a group for just this project, and added this user to that group. That fixed it.

Thank you again for enlightenment!

Stacey

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