Customer Portal - Request dropdown / filter

Question

Hi,

Is there a way to configure the dropdown that is used to filter through requests in the Customer Portal? It would be useful if we could amend the criterea - for example, tickets that are marked as 'Resolved' are currently listed in 'Closed'. According to our processes, these are technically 'Open' requests still, so we'd like to be able to customise the options listed a bit more.

Thanks,

Emily

Lorenzo Bueno · Answer

Hi Emily, that was odd. You can try here: https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/improved-my-requests-page

If it does not work, try on google the following: "improved my request page".

If it works as expected now, would you kindly upvote the answer? Thank you very much in advance!

Emily Cullinan · Answer

Thank you Lorenzo, however the link you've posted above doesn't seem to work, can you doublecheck it please?

Lorenzo Bueno · Answer

Hello,

These are the filters available for the customer through the customer portal: https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/improved-my-requests-page.

There are some feature requests in order to provide a greater customization on filtering requests.

https://jira.atlassian.com/browse/JSDCLOUD-3713

https://jira.atlassian.com/browse/JSDCLOUD-3334

https://jira.atlassian.com/browse/JSDCLOUD-3355

I hope this helps. Have a nice day.