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Created Vs Resolved replace resolved with closed is this possible?

Thomas Fritzen

We are not using the Resolution field when we Close a JIRA. This will throw of my Created Vs Resolved. Can I replace Resolved with Closed for my chart.

thomas

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Accepted answers

Ignacio Pulgar

(Edited)

Hi Thomas,

That's not possible.

The best approach would be performing a bulk-change Transition operation to set a resolution on all issues in Closed status, by using a workflow transition previously set to set a resolution.

Best regards,

Ignacio

All comments

Ignacio Pulgar

(Edited)

Hi Thomas,

That's not possible.

The best approach would be performing a bulk-change Transition operation to set a resolution on all issues in Closed status, by using a workflow transition previously set to set a resolution.

Best regards,

Ignacio

Thomas Fritzen

I am not sure that is possible. we cannot bulk update Closed Tickets. Unless I can take that restriction off. that would be my next question.

Thanks

Thomas

Ignacio Pulgar

By the way, you should make your workflow set a resolution on transitioning an issue to the Closed status.

That way the Created vs Resolved chart (as well as other built-in gadgets, charts and functionalities) will work as intended.

Thomas Fritzen

We did but for some reason to make thing easier we took it away. Is there a way to auto set a Resolution so the user does not.

Luis Villanueva

@Thomas Fritzen

Perdon por el idioma pero sera mas facil explicar para mi.

Para un tipo de proyecto clasico funciona perfecto pero al usar otro flujo es distinto. Para que el campo Resolucion cambie a listo automaticamente cada vez que se cierra una incidencia se deben editar un par de acciones. Esto permitira correr un reporte de creado V/S resueltas (= Closed).

En la ultima transicion antes del ultimo estado copiar las propiedades y funciones de envío, ver adjunto que describe los pasos.

Lo siento pero mi sistema esta en español.

Suerte

Luis

Danut M [StonikByte]

Hi @Thomas Fritzen ,

With our add-ons Great Gadgets for Jira Server and Great Gadgets for Jira Cloud you can have a Created vs Resolved chart on your dashboard that is based on issue status (not on resolution).

In the 10 gadgets offered by the add-on, there is a Release Burndown / Burnup Chart gadget than can be easily configured as Created vs Resolved Chart. Just take a look at this example.

Danut

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