group access to confluence not working

Question

I am having issues getting my developers access to spaces in Confluence.  they log in to Confluence and it says access denied.   I have confirmed that they are members of the developers group.  Please advise.

Mauro Badii · Answer

Hi Jubair,

Your instance looks like it is affected by https://jira.atlassian.com/browse/UNIFIED-32and I have created an Issue on your behalf to do some maintenance and work on the problem.

You should have received the email. Please contanct support.atlassian.com if you don't.

Regards,
Mauro

jing_hwa_cheok · Answer

Hi Jubair,

Are the user group  granted can use permission in {{Confluence Administrator >> Global Permission}}? The group must first have the can use permission before they can access the Confluence.

Regards,
Jing Hwa