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How to get notifications working (on Assignment and Resolve events)

Bill Wood

I have configured Jira to notify the current assignee when an assignment event is triggered, hoping that when an existing task is assigned to someone new they will get notifed. I also configured the workflow so that when tasks are resolved, a certain group of people, as defined in the custom field Notify on Close, is notified. Neither of these notification are working. Notifications do work when a task is created.

When I searched help it mentioned configuring an SMTP server, but I couldn't see anywhere to configure one for the hosted Jira solution.

Accepted answers

Bill Wood

Now that was tricky! It had to do with workflows and the weird way transitions are created. Several times when I created a transition, it didn't use "standard" transitions but created custom transitions. These transitions, even though they move an issue from In Process to Resolved and are called Resolve Issue, do not fire an Issue Resolved event, they fire a generic event. Since my notification scheme was based on the Resolved event, they weren't working. Associating the transition with the Issue Resolved event solved the problem.

All comments

unknown

This is all hanlded in the Notification Scheme for your project, typically you can add project roles into specific events, so that all 'developers' get notified of X. Not getting a notification usually just means the event is not associated with the user, so you have to locate an intersect, role, group etc.

https://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme

Bill Wood

I should have explicitly mentioned that I did set up a notification scheme, but that is what I meant by "I have configured Jira." The event is supposed to send a notification to a particular group, the user is in the group, but the user doesn't get notified. Thanks for responding.

unknown

Hi Bill, k, I wonder, that user isnt the one making the change is it (a user can opt out of self notificaitons). Debugging notifications will allow you a way to see who got notified, as it happens, JEMH also captures such events and provides an IssueTab with _notification_ history per event that would show this up in a more digestible format.

Bill Wood

I was the one doing the editing, someone else was supposed to see the edits. What is JEMH?

Bill Wood

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