Can't open any attachment using JIRA cloud

Question

one of our team member can't open any attachment in JIRA issues. no Excel,no word etc.

She was able to do that before and suddenly it stopped working.

Please advise asap.

Thank you,

Maulee

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Maulee Vadi · Answer

Yes, she has issue in all browsers.

Sam Hall_h1otcf · Answer

Hi Maulee,

Does your team member have the same problem when using a different browser or computer?

Have a look at the browser troubleshooting guide here: https://confluence.atlassian.com/kb/browser-troubleshooting-guide-330796533.html

Hope this helps a bit.

Sam