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Default Issue Resolution is not one I set as default

Mia Rucevic

I'm trying to change default resolution of an issue. But one that is not even available is being set as default.
I recently had "Unresolved" resolution added to my list of resolutions and it was always the default one when creating issue.

Now I changed it to be "Open" and I have it as default. But all new issues I open keep on defaulting to the old resolution "Unresolved", that doesn't even exist in the list of Resolutions.

Am I missing something?

Accepted answers

All comments

Rahul Aich [Nagra]

Unresolved is not a resolution type, it simply informs you that the issue does not have a set resolution.

You cannot remove the Unresolved resolution.

On your resolve issue screen, make sure to add the field resolution, so users can set the appropriate resolution type at the time of resolution.

Rahul

Nic Brough -Adaptavist-

ARGH! NO! You must NEVER add a resolution of "unresolved" to the list of possible options. It breaks your data, quite spectacularly.

Ok, that's a bit of a quick over-reaction, as the rest of your question suggests that it might not be what you have done, but you really must check this before you go any further.

Go to Admin -> Issues -> Resolutions, and read the current list. If there are any lines on the list that say "Unresolved", "open", "new" or anything else that suggests "this is not a resolved issue", rename them to "do not use this" or something that clearly shows that it should not be used.

Can you check that first, and then tell us what the situation is?

Mia Rucevic

Thank you Rahul for the response!

I do have field Resolution visible and editable in the issue screen and I can manually change the resolution.
But I would like it to be set on "Open" by default, so I don't have to do these manual steps by setting the appropriate resolution.

Any way I can se the resolution on the issue, instead of seeing this "Unresolved" type?

Nic Brough -Adaptavist-

You need to remove the resolution from the edit screen immediately, it is breaking your data.

Could you please check your setup of the field as well - what is the list of resolutions and do you have "unresolved" on the list?

Mia Rucevic

You are right, I had "Unresolved" on the list. I removed it and only Resolution statuses are on the list now. Hopefully this will resolve the problem where I had issues marked as Resolved although they were still Opened. Thanks!

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